Refund & Return Policy

1. 15-Day Return & Exchange Policy

At SHOPGRACY, we craft high-quality oversized streetwear designed to move differently. If you are not completely satisfied with your purchase, or require a different size, you may request a return or exchange within 15 days of order delivery.

2. Return Eligibility & Condition

To qualify for a full refund or size exchange, returned merchandise must adhere to strict quality standards:

• Unworn & Unwashed: Garment must show zero signs of wear, odor, deodorant marks, makeup stains, or laundering.
• Original Brand Tags: All original ShopGracy neck tags, barcode tags, and wash care labels must remain fully intact and untampered.
• Original Packaging: Products must be returned in their original polybag packaging along with any stickers or inserts included in the drop.

Notice: Items failing warehouse quality inspection will be returned back to the customer and will not be eligible for a refund.

3. Damaged, Defective or Wrong Items

Every drop undergoes thorough quality verification prior to dispatch. However, if you receive a damaged piece, manufacturing defect, or incorrect size/design:

• Notify our support team within 5 days of delivery.
• Provide both clear photos and an unboxing video showing the outer parcel packaging, shipping label, and the specific defect.

Once verified, an immediate free replacement or instant priority refund will be arranged.

4. Free Doorstep Reverse Pickup

We provide 100% Free Doorstep Reverse Pickup across service-eligible pin codes in India. You do not have to pay courier charges to send items back.

Our courier partner typically attempts parcel pickup within 2 to 3 business days after your return request is approved. Please hand over the securely packaged item with tags intact.

5. UPI Refund & Processing Timeline

Refunds are issued directly through UPI (Google Pay, PhonePe, Paytm, BHIM, or bank VPA):

• Upon receiving your returned parcel at our fulfillment center, items undergo standard verification within 48 hours.
• Approved refunds are processed and credited to your designated UPI account within 7 business days.
• You will receive transaction confirmation via WhatsApp and email once the payout is initiated.

How to Initiate a Return or Exchange

To start your return or exchange, contact our team with your Order ID, photo/video, and preferred resolution (Exchange or UPI Refund):